Privacy Policy | Shrewsbury Cleaning Hub

Effective Date: October 2025 Website: https://www.shrewsburycleaninghub.co.uk Business Name: Shrewsbury Cleaning Hub

1. Introduction

At Shrewsbury Cleaning Hub, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our cleaning services. We comply fully with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Who We Are

Shrewsbury Cleaning Hub is a professional cleaning company based in Shrewsbury, Shropshire. We provide domestic, commercial, Airbnb, and builders cleaning services throughout Shrewsbury and the surrounding area. If you have any questions about this policy, you can contact us at:

Email: info@shrewsburycleaninghub.co.uk

Phone: 01743272636

Address: 20-20A Chester Street, Shrewsbury, SY1 1NX

3. Information We Collect

We may collect and process the following types of information: a) Information you provide directly Your name Email address Phone number Address (for cleaning service visits) Business or property details Any message you send via our contact form or email b) Automatically collected information When you visit our website, we may collect: Your IP address Browser type and version Device type (mobile/desktop) Pages visited and time spent on site Referral source (e.g. Google, social media, etc.) This data helps us improve website performance and understand user behaviour.

4. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide quotes
Deliver our cleaning services
Manage appointments and communication
Send service updates or important information
Improve our website and customer experience
Comply with legal obligations

We will never sell or rent your data to third parties.

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contractual necessity: To provide you with the services you request
Legitimate interest: To improve our business and respond to enquiries
Consent: When you agree to receive marketing or email updates
Legal obligation: When required by law or regulation

6. How We Store and Protect Your Data

We take your data security seriously.
Your information is stored securely on password-protected systems, and only authorised personnel can access it.

We use secure email and website encryption (HTTPS) to protect data transmitted online.

We keep your personal data only as long as necessary to fulfil the purposes we collected it for — typically up to 6 years for accounting and service records.

7. Sharing Your Data

We may share limited information with:

Service partners or subcontractors (for example, cleaners working under our supervision)
Professional advisers (accountants, insurers, etc.)
IT and website hosting providers who help us run our business

All third parties are required to keep your information secure and only use it for the agreed purpose.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic.

Cookies are small text files stored on your device.
You can manage or disable cookies through your browser settings, though some parts of the site may not function properly if you do.

For more details, see our Cookie Policy (optional — or this can be combined here).

9. Your Data Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to certain processing
Request transfer of your data to another provider

To exercise your rights, contact:
📧 info@shrewsburycleaninghub.co.uk

We aim to respond to all requests within one month.

10. Links to Other Websites

Our website may include links to external sites (e.g. Facebook, Instagram, or partner pages).
We are not responsible for the privacy practices or content of other websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
Please check back periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact:

Shrewsbury Cleaning Hub
Email: info@shrewsburycleaninghub.co.uk Phone: 01743272636 Address: 20-20A Chester Street, Shrewsbury, SY1 1NX

If you remain dissatisfied, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.